TERMS & CONDITIONS
- DEPOSIT & BALANCE
When your itinerary is finalized, a deposit of 30% of the total invoice is required. The balance will be settled in cash/by credit card when you arrive in Vietnam. However, flexibility is one of our strengths and we will advise on a case by case basis.
Payment for deposit: please contact us for details.
Following your deposit, final confirmed itinerary and related documents will be forwarded to you by e-mail.
For last minute booking: final confirmed itinerary will be sent as early as possible.
- CANCELLATION & REFUNDS
When Vietland Discovery receives your cancelation request, we immediately contact our partners, such as hotels/cruises/transport companies and do our best to help protect you from cancelation fees. Cancelation fees will be charged for issued air-tickets and in accordance with hotel policies. Refunds are made afterwards. There are no refunds for last minute cancelations!
Vietland Discovery strongly recommends our clients to buy an insurance package that covers also emergency medical evacuation, trip delay or cancelation and baggage loss, for the duration of the trip.
Vietland Discovery will protect the privacy of all the information clients provide us for travel arrangements. We only pass relevant and necessary information to third parties such as airlines, hotels/cruises or insurance providers, in order to fulfill and finalize your travel arrangements.
We do not share credit card details with any third party!
Please do not hesitate to contact us if you have any questions or concerns!
1Highest standard ofFor all of us at Vietland Discovery, your traveling experience and satisfaction is the most important thing!
2Personalized ServiceWe deliver amazing personalized customer service because we care about each and every one of our customers and treat them as family members!
3Customized Tour ProgramsWe can create a tour program that is exclusively tailored to the particular interests and/or needs of your party!
4Best valueWe make sure you receive the best value and best prices, without compromising on the quality of service!
5Long Lasting RelationshipsIt is important for us to cultivate and nurture long term personal and business relationships, with customers as well as partners, and we are very proud and grateful to experience a high precentage of returning customers and word-to-mouth referrals.