Vietland Discovery Danang Travel Agency

TERMS & CONDITIONS

  • DEPOSIT & BALANCE


When your itinerary is finalized, a deposit of 30% of the total invoice is required. The balance will be settled in cash/by credit card when you arrive in Vietnam. However, flexibility is one of our strengths and we will advise on a case by case basis.

Payment for deposit: please contact us for details.

Following your deposit, final confirmed itinerary and related documents will be forwarded to you by e-mail.

For last minute booking: final confirmed itinerary will be sent as early as possible.

  • CANCELLATION & REFUNDS


When Vietland Discovery receives your cancelation request, we immediately contact our partners, such as hotels/cruises/transport companies and do our best to help protect you from cancelation fees. Cancelation fees will be charged for issued air-tickets and in accordance with hotel policies. Refunds are made afterwards. There are no refunds for last minute cancelations!

  • INSURANCE


Vietland Discovery strongly recommends our clients to buy an insurance package that covers also emergency medical evacuation, trip delay or cancelation and baggage loss, for the duration of the trip.

  • PRIVACY POLICY


Vietland Discovery will protect the privacy of all the information clients provide us for travel arrangements. We only pass relevant and necessary information to third parties such as airlines, hotels/cruises or insurance providers, in order to fulfill and finalize your travel arrangements.
We do not share credit card details with any third party!

Please do not hesitate to contact us if you have any questions or concerns!

Our Principles

  • 1
    Highest standard of
    customer service
    For all of us at Vietland Discovery, your traveling experience and satisfaction is the most important thing!
  • 2
    Personalized Service
    We deliver amazing personalized customer service because we care about each and every one of our customers and treat them as family members!
  • 3
    Customized Tour Programs
    We can create a tour program that is exclusively tailored to the particular interests and/or needs of your party!
  • 4
    Best value
    We make sure you receive the best value and best prices, without compromising on the quality of service!
  • 5
    Long Lasting Relationships
    It is important for us to cultivate and nurture long term personal and business relationships, with customers as well as partners, and we are very proud and grateful to experience a high precentage of returning customers and word-to-mouth referrals.